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Opsgenie- JIRA integration issue

Hi Team,

 

I have got this issue whie forwarding the closed alarm at JIRA from Opsgenie:

"Could not send [resolveIssue] action to Jira [JiraSoftware]. Reason: 400 Bad Request: [{"errorMessages":[],"errors":{"resolution":"Field 'resolution' cannot be set. It is not on the appropriate screen, or unknown."}}]"

 

Alert creation is happening well:When alert is created at Opsgenie, an issue wil be created at JIRA.

However when alert is closed at Opsgenie, this will not RESOLVED the closed alert at JIRA.

 

Can you please advise.

Conditionsand Filters at Integration.png

1 answer

0 votes
Connor Eyles Atlassian Team Jan 17, 2022

Hi @Akanksha Kulshrestha 

When Opsgenie attempts to close a Jira ticket and this error occurs it can happen for a range of reasons. Let me go over the possible blockers here:

  • Can you confirm that the user that is used in the Jira integration in Opsgenie has the permissions to resolve issues in Jira? 
    • You can confirm this by logging in as this user and try to resolve the issue.
  • Can you check the workflow for this project/issue type, and ensure that the status 'Resolved' exists, and that all statuses can transition into the 'Resolved' status.
  • Do you have any required fields that need to be entered before transitioning to the Resolved status? 

If you want to be able to share more information around this case you can go ahead and create a support ticket with us to do a deeper investigation via https://support.atlassian.com/contact/

Thanks,

Connor

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