Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,256,633
Community Members
 
Community Events
164
Community Groups

OpsGenie-Grafana integration issues for a setup with multiple Grafana instances and OG integrations

Edited

We've had some issues with alerts from Grafana integrations going missing in OpsGenie due to unintended alert de-duplication. There are issues with the OpsGenie-Grafana integration for a setup with multiple Grafana instances and/or multiple OpsGenie-Grafana integrations. Is this a known issue at OpsGenie?

See posted issue at the Grafana repo for more details:
https://github.com/grafana/grafana/issues/31295

1 comment

Nick H Atlassian Team Feb 17, 2021

Hi @Gustav Janér ,

I don't think it's an issue. Deduplication occurs when alerts match the alias of an open existing Opsgenie alert - regardless of what integration they come from.

It seems like your Grafana instance is configured to multiple Opsgenie-Grafana integrations. And when requests are sent from Grafana to Opsgenie, only one alert is created due to the alias matching.

You can adjust what data parses as the alias in each integration's Advanced tab:

grafcomm1.jpg

 

You'll notice there are dynamic fields that can be dragged and dropped on the right. But in your case, it might be easier to use something hardcoded for each integration. This would help avoid deduplication.

Here's a simple example of how that can be applied to two integrations:

grafcomm2.jpggrafcomm3.jpg

 

If you do edit what parses in the alias - through dynamic fields or hardcoded data - you'll want each action of the integration to also use the same. This ensures consistency, and Opsgenie will know which alert to close, ack, etc. through the integration:

grafcomm4.jpg

 

Hope this helps! Let us know if you have additional questions or issues.

Like Gustav Janér likes this

Thanks for your answer! I'll try that out!:)

Comment

Log in or Sign up to comment
TAGS
Community showcase
Published in Jira

#JiraHeroes May '22 Spotlight: Daniel Cave

At Atlassian, we take great pride in the software we ship, and even greater pride in the success our customers achieve when they use our products. #JiraHeroes is our new monthly spotlight series&nbsp...

807 views 0 8
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you