At Summit Europe 2017, I shared product managers can lean into the transition that teams around the world are making from building products to running services.
PMs need to evolve into a new world where service uptime, reliability, and performance matter just as much as features and bugs.
Consider these questions:
Becoming a service-oriented PM means collaborating effectively with teams like SRE, understanding monitoring and alerting, and leveraging tools like feature flags to safely roll out changes. In my talk, I spoke about how product managers on the JIRA team contribute to incident management and review, support a green build culture, plan for reliability, and roll out features and experiments in a services-first world.
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