Support for nonprofits and social enterprises to adopt Atlassian products

[Lauren Black]

Ask an Atlassian is a new initiative by the Atlassian Foundation to provide additional support to social impact teams in discovering our products and using them more effectively.

It is available for registered charities and social enterprises only, who are either exploring our products or already using them.

Ask an Atlassian provides the opportunity to speak to an Atlassian employee via videoconference, to help teams diagnose problems and explore solutions.

Requests will be responded to at the beginning of each month and volunteers will collaborate with you for up to one month.

Make a request

[Tim Strange]

Hi @Lauren Black,

Thanks for letting us know about this initiative, I plan to make a request soon.

Will issues raised via Ask an Atlassian be made public on the community platform, or kept private?

Kind Regards,

Tim

[Lauren Black]

Hi Tim, 

All requests will be made through Jira Service Management and kept private. 

Looking forward to receiving your request!

Lauren

[Kristian Klima]

@Lauren Black 

Is there a LinkedIn post we can like and share?

[Lauren Black]

Hi Kristian, thanks for offering to spread the word! We will publish a LinkedIn post next week and I'll link it here so that you can share it. 

[Tim Strange]

@Lauren Black I have tried to submit a form, but getting a message that suggests the SEN field may be mandatory: 

Couldn't send request

Your request could not be created. Please check the fields have been correctly filled in. Field SEN # with actual value '' does not match regular expression SEN-[0-9]{0,7}

[Lauren Black]

Hi @Tim Strange , I've removed this field, please try again and confirm you can submit the form. Thanks for letting me know. 

[Tim Strange]

Hi @Lauren Black

I can confirm the field is not visible on the updated forms, however am still receiving the error message. 

[Lauren Black]

Hi @Tim Strange , we have now resolved this validation error. Thanks for your patience while we troubleshooted! Looking forward to receiving your request.

[Tim Strange]

Hi Lauren,

Yes submitted fine that time.

Many thanks.

[Sarah Stokes]

Hi @Lauren Black  - this sounds like something I could do with! Unfortunately, when I go to log in, it won't accept my password. Any suggestions?

Regards, Sarah

[Lauren Black]

Hi @Sarah Stokes , 

Great to hear you're interested in getting some help from our volunteers!

Would you ming trying to reset your password please? 

Let me know if you still have trouble. 

Lauren