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Why should I do ? I can not use add-on after install and click free trial

Dewi

After install add on.

subscribe and click free trial. I still can not use add-ons on jira cloud version.

Please help to fix this issue.

The message "Invalid app license"

Comments

Shannon S

Hi Dewi,

Can you explain the steps you took to install the add-on? Did you do it from inside the instance or from Marketplace?

Can you send a screenshot of the error you're seeing?

Shannon

Dewi

Steps:

1. Install the Xray add-on on jira cloud.

2. Click "free trial"

3. try to configure it in manage add-ons.

4. can not configure it. show warning. "Invalid app license"

Could you please help

Shannon S

Hi Devi,

Is this for the Cloud instance that starts with tutu*.atlassian.net? If so, it appears that you need to renew your Cloud license first, then you will be able to add more add-ons.

Can you try that?

Shannon

Dewi

Hi @Shannon S

Yes, It is my office JIRA cloud url. The cloud license is already renew.

I still can not use the xray. I already meeting with Xray team. they check the log too.

But they can not find any error log. so they tell me this is from atlassian.

please help me. I need ASAP

Thanks

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