Hello community,
I would like to know how i can send automatic e-mails to reporters after they did not respond to support after a certain amount of time. I would like to remind them to respond to support or to close the ticket.
At the moment we are using Jira standardwithout any additional apps. I just started getting to know Jira and all of the possible extensions. I am wondering if i need a extra plugin to set the automatic e-mails. For example i thought the app JSU would be able to manage this for me but i am not sure, can anyone tell me how i could implement this?
Kind regards,
Lynn
Solved! Go to Solution.
Thank you! I did not know this was a standard option in Jira. And thank you for the screenshots they helped a lot!!
Yes, there are many apps which was paid in the server version but now either free or inbuilt available in the Cloud like automation for Jira and Roadmap plugin,
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