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SLA for Addons in JIRA Cloud


Its my understanding that Add-Ons in the JIRA Cloud runs outside JIRA in another environment (see conceptual figure)


Screenshot 2020-03-26 at 08.46.39.png

It this correct? And if so - what about SLA/Uptime for these Apps? Are they Atlassian covered or...?


Scriptrunner is a great example - a fantastic plugin, but if the above is true, does Adaptavist have a SLA?

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Hi Normann,

Your logic is correct. The marketplace apps are not covered by Atlassian (unless it happens to be an Atlassian app, e.g. Automation for Jira or Portfolio for Jira).

Each marketplace vendor will have their own SLAs, if at all, so you will need to speak to each individual vendor about if it isn't publicly published.

That is how it looks when an Add-on vendors site is down. Screenshot from a Jira Issue in Cloud

Like wkennedy likes this

Hi Norman,

I notice that you have raised this question inside of our ScriptRunner for Jira Cloud support portal and we will answer your question about ScriptRunner for Jira Cloud on the support ticket that you have raised.



Thanks - Scriptrunner is a major "player" in the solution, thats way.


But its also a general question and a concept question.





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