The Atlassian Community Forums are currently in read-only mode. We will be relaunching on a new platform on September 22 (read more here). We apologize for the extended downtime. For concerns or questions, please email communitymanagers@atlassian.com. See you on the other side, on the new Atlassian Community Forums! :)

×

Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

Error during BigPicture sync

StayAtHome
September 1, 2020

We have this error every time we sync BigPicture (after changing the order of issues (stories) on Gantt):

Partial synchronization with bigpicture in Core Development.
Updated tasks: CR-38 CR-39 CR-40 CR-41
CR-39 task synchronization
Details: The task type cannot be changed because the task cannot be edited

Why is BigPicture trying to change the task type?

2 comments

Comments for this post are closed

Community moderators have prevented the ability to post new comments.

Radosław (SoftwarePlant)
Contributor
September 11, 2020

Hi, 

I can see you already have a live ticket with our Service Desk and we are waiting for more information to be able to analyze the cause of your problems.

In such cases where finding the cause of the problem requires more detailed analysis, it is best to contact our support team via support@softwareplant.com

Radosław SoftwarePlant

StayAtHome
September 28, 2020

Ok, the problem disapeared after Jira had been reindexed. :-)

TAGS
AUG Leaders

Atlassian Community Events