Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Concatenate two attributes in an automation




Unlike the following thread: when I'm trying to save my automation I have the following error :


An error occurred when updating the rule. Please try again and report the problem if it continues.


My goal is to standardize by automation all the name of the object type "License (per user)" by concatening the two value : License and Username.



Jira Service Management 4.20.1 on premises


I'd appreciate any help, thanks in advance !

2 answers

I tried opening the Developer tools to troubleshoot the issueScreenshot 2022-01-17 135205.png

The last cookie have the following information : "The cookie was blocked because neither did the request URL's domain exactly match the cookie's domain, nor was the request URL's domain a subdomain of the cookie's Domain attribute value"

As I was in incognito mode to login as administrator, I tried to follow that link solution 


Unsuccessful so far.

0 votes
John Funk Community Leader Jan 13, 2022

Hi Yannick,

I don't see any problem with the syntax, but I don't use Jira Server either. I do know that would probably work if you were using Automation for Jira (there's a free and paid add-on) as I do that with Jira Cloud. 

Thanks for your answer, I'm using the free Automation included in Insight.

John Funk Community Leader Jan 17, 2022

I would suggest creating your rule using automation for Jira instead of the built in JWM automation. 

Like lemoi likes this

I checked Automation and Project Automation, both of them do not offer option related to Insight, neither in condition nor action offered. I guess that's a feature only available for Jira Cloud ?Screenshot 2022-01-18 152429.png

John Funk Community Leader Jan 18, 2022

Looks like that is the case. Are you using the Paid Automation Pro versioin? 

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Apps & Integrations

Partner Webinar Opportunities: January 2022

Hi everyone 👋, I really like the format of the webinar opportunities summary that @Jimmy Seddon posts monthly on the Welcome Centre group. It's a great place to go to check that you didn...

139 views 3 11
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you