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Atlassian Engineer


  • Atlassian Engineering Services (AES) runs a large Atlassian platform. 
  • Jira Data Center Confluence Data Center along with dozens of plugins and customizations. 
  • primary responsibilities include upgrades, application performance tuning and automating routine tasks in a cloud hosting environment 
  • Create custom solutions using the Jira platform including workflows, screens, notifications, authorization, and authentication 
  • Evaluate, install, and configure Atlassian products and plug-ins 
  • Develop automation and scripts with bash or python 
  • Work with CICD pipelines in a Linux/containerized environment 
  • Provide after-hours escalation support for incidents 
  • Provide tier 3 user support for all enterprise Atlassian products 
  • Design and develop application integrations with custom-developed applications and 3rd-party applications hosted within the network and within external SaaS environments 
  • Deep understanding of Atlassian application tuning and JAVA internals including deciphering thread dumps and stack traces 
  • Collaborate with customers to understand technical requirements for new and existing solutions and functionality 
  • Collaborate with Systems Reliability Engineering for high availability, container platform automation, and performance tuning 
  • Ensure security of application with implementing fixes with guidance from corporate security 
  • Develop service ownership policies and procedures for enterprise Atlassian products    


Basic Qualifications    

  • 3+ years as a Jira and Confluence administrator preferably in a large installation 
  • 4+ years with Linux tuning and command line proficiency 
  • 2+ years of web application administration in a cloud environment using nginix or similar 
  • 1+ years working in a large enterprise IT environment in the cloud. 
  • Strong scripting experience in either bash or python 
  • In-depth understanding of Jira configurations (e.g. projects, workflows, screens, fields, plug-ins) 
  • Experience managing and integrating with 3rd-party SaaS solutions 
  • Experience in collaborating with customers to understand technical requirements 
  • Java performance tuning 
  • Performance tuning and troubleshooting tools such as Splunk, Grafana, and New Relic 
  • Experience implementing high availability solutions for 3rd-party applications 
  • 2+ years' experience resolving user issues and requests 
  • 1+ years' experience integrating Atlassian products with Atlassian or 3rd-party applications 
  • 1+ years of understanding of Postgres databases and SQL preferably in RDS. 


Preferred Qualifications         

  • Experience hosting and maintaining multiple concurrent LARGE instances of JIRA and Confluence 
  • Experience with Confluence administration 
  • Experience implementing high availability solutions for Jira and/or Confluence in AWS or similar cloud environments. 
  • Deployment automation working knowledge of pipelines using GitLab CI or Jenkins 
  • Atlassian-specific tuning/troubleshooting of session management and caches with EhcacheHazelcast, and relational databases using posters or MySQL 
  • Experience with SSO and session management using SAML and OAuth tokens 
  • Working knowledge of managing scripts/code/configuration using revision control and branching methodologies in either Github or Gitlab 

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