unable to login using firefox, even after using troubleshooting steps

[Rob Wickham]

I've tried the current troubleshooting steps, but still unable to logon using Firefox.

Something has gone wrong

Check that your browser allows third-party cookies and then try again using the button below (without refreshing the page):

Any ideas?

[Rob Wickham · Accepted solution]

I had to remove and re-install Firefox and this was working again. There were no settings changes I could combine that would fix this, short of remove/re-install.

[Mikael Sandberg]

Hi @Rob Wickham,

Welcome to Atlassian Community.

Are you using any extensions in Firefox, like adblocker or privacy blockers? Have you tried using a private window to log on?

[Rob Wickham]

I just tried disabling the AdBlock, and then tried the private window too, and neither helped. It used to be fine until just a week or two ago. Thanks for the suggestion though.

[Rob Wickham]

I'm able to be signed into the Community though, so maybe this is my corporate SSO being the issue. I'll contact my helpdesk next.