subscriptions

[Hugo Godinho]

hi all,

since past wednesday (04/01/2017) our subscriptions are not being sent.

it looks JIRA generates them, as the timestamps are correct, but no email is sent.

if we force it, by running it manually, they are sent without any problems.

anyone having the same issue?

[Nic Brough -Adaptavist- · Accepted solution]

I've seen it before, it needed Atlassian Cloud Support to poke it.

[Hugo Godinho]

Hi Nic,

What you mean by Atlassian "poke it" ?

Thanks

[Nic Brough -Adaptavist-]

We raised a support request for them to deal with it, as it's Cloud.  Debugging mail needs access to logs and settings which you don't get on Cloud, they have to deal with it.  They poked it, it started working, we don't know what the problem or fix were.

[Hugo Godinho]

ah! got it now. we requested help from them, so hopefully it will be a quick fix for them.

thanks for the help Nic.

[Juliete Pacheco Mussato]

boa noite. Gostaria de cancelar automaticamente a assinatura que foi renovada por um equívoco. Contra a minha vontade. Na verdade eu não sei nem ao que corresponde mas já a alguns meses vem a cobrança no me...