openSprints() in jql shows issues belong to old sprints

[Aslihan Paksoy]

Hi,

When I created a filter like this;

project = xx and Sprint in openSprints(), this filter shows the issues belong to an old sprint. These issues do not belong to another sprint. It is strange and cant find the reason.

Can you help?

[Trudy Claspill]

Hello @Aslihan Paksoy 

Welcome to the Atlassian community.

Can you show us a screen image of the Sprint field for one of these issues that you think should not be included?

[Aslihan Paksoy]

Hi Trudy,

It is like below, filter shows issues belong to August sprint. 

[Trudy Claspill]

To confirm that the issue has truly every been in only one sprint, can you do a search for the issue, display the search results in List View, and include the Sprint column like this:

[Aslihan Paksoy]

Hi Trudy, 

I can confirm these issues only belong to one sprint, here is the screenshot

[Trudy Claspill]

Can you do a search for "sprint =" that sprint's name and confirm there are not multiple sprints with the same name? When you start typing in the sprint name you should see a list of possible matches:

Can you show us a sprint report for that sprint that confirms that it is not open / is closed? Example:

[Aslihan Paksoy]

Hi,

Sprint names are unique as below;

But in the sprint report, i cant find that sprint :/ 

And when i clicked the sprint from the issue here is the screen

[Trudy Claspill]

That suggests that the board where the sprint was created has been deleted.

At this point I suggest that you contact Atlassian Support for more assistance.

https://support.atlassian.com/contact/#/

You could use the REST API to get the sprint's information, which includes the board ID for the board where it was created.

https://developer.atlassian.com/cloud/jira/software/rest/api-group-sprint/#api-rest-agile-1-0-sprint-sprintid-get

You could then use the REST API again with the board ID to get information about the board.

https://developer.atlassian.com/cloud/jira/software/rest/api-group-board/#api-rest-agile-1-0-board-boardid-get

There might be more that you could do without Atlassian's help, depending on the output of those endpoints.