So right now, Every time a user signs up on the JSM Portal his request is forwarded on the User Management page for approval. This makes me handle every user to give him a customer access.
And in the JSM Portal setting, I have added a restriction of domain.
I want every time a user signs-up, He or she should get access immediately as long as the domain added is right
The channel has open-access
See my attachment for a better understanding
You don't need to tag people in the question; there's lots of users on the Community who can assist you with your questions :)
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Can I clarify that you need external users who sign up with the listed domain to have automatic access to your JSM portal?
As it's only one domain, are these external customers? Or employees within your business?
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I don't see an immediate issue with the setup - where are you receiving the user access requests to for approval?
Ste
I am receiving the request in user management and all of these are from the same Domain as mentioned in the Screenshot. These are employees within the same business bit considered as customers.
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The reason I ask about whether they're internal employees is you could...
Is this an option for you?
Ste
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Hi, @Ste Wright So if they are not technical personnel they don't know the Jira space and how to use it also we want to minimize the number of licenses since they will become users of users and not a customer. All I want is that they should sign up and if the domain is right they don't need approval and go directly to the form and add issues or requests they want.
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@Kai Becker
@Laurie Sciutti
@Brant Schroeder
@Walter Buggenhout
Your Support is highly appreciated
Thanks
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