how to suppress email when assignees is set by automation?

[Sam Roza]

I have a simple automation: When Reporter puts in a jira, assign the jira to reporter if left un-set. Real simple. Only, my users are requesting that I suppress the email that says that *I* changed the assignee. Not real sure why the automation is making it my action, or why it is sending emails.

I looked though the actions and I don't see it specifically mentioned that it will generate an email, and there are no checkboxes to un-check.

[Trudy Claspill]

Hello @Sam Roza 

The email says that you are the person assigning issue because you are (probably) specified as the Actor for the rule on the Rule details page. The rule has to impersonate a user to execute the action, and by default that is set to the person who creates the rule.

The email is being sent (again, probably) because the Notification Scheme for the project is configured to send a notification when the Assignee changes. Example:

There is no native feature to suppress notifications based on who executed the action that caused the notification. And there is no option in Automation for Jira to specifically suppress notifications when the Assign Issue action is used.

[Sam Roza]

Thanks for the reply, Trudy.

So the answer is change notification settings for when an assignee changes, correct?

I can look into that tomorrow. Thanks again. 

[Trudy Claspill]

You can change the Notification Scheme to change who receives the notification, but that will affect all the notifications for the Issue Assigned event at least for that project. It may affect other projects if the Notification Scheme is shared with other projects. 

Do note that you can't affect the notifications based on who executes the related action.