hi team,
I have created jira webhook, but I couldn't see Attachments events check boxes .
Could you please help me to get that.
PFB screenshot :
Please help me with this..
Regards
Sri
Hi,
There is no attachment event, but if you add/remove attachment it should trigger the issue updated event.
Did you try issue updated ?
@Mohamed Benziane ,
Thanks a lot Mohamed.
We are trying using Integration Hub. From Jira -> Servicenow.
We have tried with Issue updated event for attachments sync. But whenever issue has been updated, automatically attachments are being added in Servicenow ( Duplicating attachments everytime).
Hello Sri,
I am just now trying to solution this issue as well (duplicate attachments from Jira). Did you find a solution?
Thanks!
Cheri
Sri,
Just wanted to update I fix this with an attachment look up in flow designer. Sharing if you or someone else still needs assistance.
After I parse the payload for attachments
Look Up Records action: condition is Attachment related record is ServiceNow record (previous look up with correlation ID) and Attachment file name is the Jira object attachment file name
If action: count = 0
Action: copy issue attachment to record
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