how to block the loading of hours in a ticket?

Karina Steffano May 17, 2023

Hello! Does anyone know how to block an incident/ticket within a project so that they cannot load more hours?

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Walter Buggenhout
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May 18, 2023

Hi @Karina Steffano,

You can use workflow properties to restrict certain actions when an issue is in a certain status.

Assuming that this applies to completed issues, you could add the following property to the statuses of your workflow where you no longer want people to add hours:

To do so: edit your workflow, select the status you want to update and select properties. You can add the above property on the next screen).

For a bit more background on workflow properties, see this support article

Karina Steffano May 18, 2023

Hi Walter!, thank you very very much!

Like Walter Buggenhout likes this

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