change workflow time to sla

[Adrien kovanic]

Hi, 

We are using TTSLA, and when updating the workflow or renaming it TTSLA looses the workflow and I have to re-assign all the SLAs to the correct workflow, 

is there a best practice to keep it? 

thanks a lot 

best regards

adrien K

[Tuncay Senturk _Snapbytes_]

Hi Adrien,

If you click on cog icon in SLA config page, you should see "Move" link.

You can switch workflows using this "Move" link.

Regards

Tuncay

[Tuncay Senturk _Snapbytes_]

Hi Adrien,

Did my comment fix your issue?

[Frank Peter]

Well, how do I enable one counter for two or more workflows?

They share start and end status, but are different workflows. I can only select one WF from the "Move" dropdown. Thats bad.

[Tuncay Senturk _Snapbytes_]

Hello @Frank Peter 

You can use All Workflows rather than specifying separate workflows.

[Mujahid Shaik]

Thanks Tuncay, it worked for me 

[Tuncay Senturk _Snapbytes_]

I'm glad that it worked.