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captcha problem

NevilleC

I've got a problem where sometimes Active Directory users are presented with a CAPTCHA at login, but the CAPTCHA data isn't being accepted.

The only way the user is able to log in, is when I reset the failed login count.

I've seen the user type the CAPTCHA and we have both agreed what the correct entry is.

How do I troubleshoot what is going wrong?

Thanks

Accepted answers

All comments

Jonathan Soo

Hi Neville,

CAPTCHA was generated by JAVA, can you verify if you're using the supported version of JAVA for that particular version of JIRA you're using ?

Regards,
Jonathan

NevilleC

Thanks for the response.

We're using the following;

JIRA Version   6.4.7
Build Number   64022
Java Version   1.8.0_40
Vendor         Oracle Corporation

I understand this to be OK?

Many thanks

Nev

Jonathan Soo

You can try to upgrade java to the latest version and see if the error still persist.

NevilleC

Thanks, I'll try this, but can't do it straight away - I'll need to schedule some out-of-hours maintenance

Henning Tietgens

This might be a cookie problem. See here: https://confluence.atlassian.com/jirakb/the-jira-application-login-is-stuck-on-captcha-validation-457703732.html

Henning

Karsten Breivik

Yup, same here...

Daniele Aparecida da Silva

The same issue over here!

Oleksandr Chalyi

After me migrated to Oracle we are also facing this issue.

Probably issue is caused by this bug:

https://jira.atlassian.com/browse/JRASERVER-41240?error=login_required&error_description=Login+required&state=a9cc5c17-879c-4869-8709-2eb0d2258863

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