can we create a field similar to issue type field ?

Spruha Shah August 7, 2020

We want to create a field that acts the same way as issue type field and based on that type of ticket can populate in a dropdown. 

 

For example, we support JIRA and Confuence Application 

we want to create this field called "Type of Support": (Select list ) (JIRA and Confluence) options. Based on what the user selects the regular system "Issue Type" field comes up and user selects the issue type and the field on the form generates based on the type of issue type the user selects. 

1 answer

1 vote
Ste Wright
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August 8, 2020

Hi @Spruha Shah 

Not natively.

However, this is what projects are for. It looks like you have two projects here - one for Jira Support, the second for Confluence Support.

With two projects, you will be able to decide which issue types are available on each - and what fields, screens and workflows are applied to each issue type.

Also, an extra benefit is they'll be distinctive on boards or filters due to having unique project keys.

Is there a reason project is insufficient for this setup?

Ste

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