Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Product Q&A
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Events
Community resources

a parameter in the ticket that can recognize that the ticket was created from an e-mail

Emilia KASPRZYK
Emilia KASPRZYK
Contributor
September 22, 2023

Hi

launched the creation of e-mail notifications. Jira Software Cloud version.

Is there a parameter in the ticket that can recognize that the ticket was created from an e-mail, and ideally it should also be possible to read from which e-mail the ticket came.

With this, I could set a condition in the automation.

Can one of you help me?  Please.

Answer
Watch
Like Be the first to like this
251 views

1 answer

0 votes
Trudy Claspill
Trudy Claspill
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Become a leader
September 22, 2023

I have been researching that same question for weeks and have not found any such parameter, specifically when an Incoming Email Handler is used to process emails and create issues.

For Jira Service Management using its built in email handler there is a Channel field that get set to Email Channel.

Reply

Suggest an answer

Log in or Sign up to answer
Jira
Jira
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Product Admin
TAGS
AUG Leaders

Atlassian Community Events

    See all events