Your Atlassian Cloud products are suspended - cannot to pay the bill

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March 22, 2023

Have a problem with "Your Atlassian Cloud products are suspended".

During the month we added 11th member to our team and then deleted. As i understand, our plan for these month changed from free to standart. 

 

But we didn;t received any invioice from atlassian, so we also didn't pay the bill and now our Atlassian products don't work!

Now i am triying to find invoice, but can find nothing.

At the second screen here is my test jira, where i can see my payment plan and other billing information.

At the first screen i can't go to such page (i don;t know why) and i can't find invoice to pay for it

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1 answer

0 votes
Tankem Williams March 31, 2024

Hello Nicolas,

  Thank you for your question. In your case, I would recommend you open a ticket with Atlassian Support and request a temp license/extension until when you are ready to purchase a full license. 

Atlassian Support: https://support.atlassian.com/

 

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