Why is the configure option grayed out when attempting to create charts in my dashboard?

Marsha Lacroix August 3, 2022

Hello, 

 

The option in my dashboard to add gadget is there however I cannot configure the gadget as that option is gray and only allows for a delete or renaming of the file. 

2 answers

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Trudy Claspill
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December 6, 2024
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Trudy Claspill
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August 8, 2022

Hello @Marsha Lacroix 

Welcome to the community.

Can you provide a screen image of what you are seeing?

Are you working with Jira Cloud or Jira self-hosted (server or data center)?

Marsha Lacroix August 9, 2022

Screenshot 2022-08-09 091137.png

I am using both the Jira Cloud 

Trudy Claspill
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August 9, 2022

The gadget you've shown is part of the Rich Filters for Jira Dashboards app (as opposed to built-in functionality). Per the documentation, these gadgets use Rich Filters that you also build with functionality provided by the app. 

I'm afraid I have not worked with that app before.

I looked at their user documentation, but I'm not quickly finding anything that explains this.

Are any other users able to add this gadget to their dashboards?

Have you checked with the administrators of your Jira instance to see if they have any insights to the issue? Or reached out to the vendor support team?

Viktor Pataki
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October 28, 2024

@Trudy Claspill I seem to have the very same issue, but I'm using the Sprint Health Gadget By Atlassian.

Unfortunately I've failed to find any kind of solution or hint related so far. 

Could you provide some hints where to look?

Screenshot 2024-10-28 at 14.05.05.png

Trudy Claspill
Community Leader
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October 28, 2024

@Viktor Pataki 

To ensure your question has better visibility to the wider Community, please start a New Question by clicking on the Ask the community option at the top of the screen. Questions are shown on the main Questions page in descending creation date order. This Question to which you have added your response is over two years old, and so is many, many pages down the list. And the only people that see updates on existing questions are the original author, people Watching the Question, and people that responded to it. So not very many people have seen your question.

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