Why is the Attachment folder of a Jira project not visible in "shared-home/data/attachments" ?

Question

There is a certain Jira project with about 10000 tickets that has attachments. But the attachment folder in the path "shared-home/data/attachments" is not found! :o

I can see the linked attachments in each ticket though and also download them.

Is it possible that the attachments of this project are stored somewhere else?

My Jira version is 8.20.10

Ravina · Accepted Answer

Hi @Venkat_S Jira generally created a folder on server with project key as a directory name to store the attachment whenever the first attachment is added to any issue, if there is any change in the project key then it does not created new folder with new issue it still use the old project key name on server side.

You can check the below KB article to find the location of your attachment file on server

https://confluence.atlassian.com/jirakb/locate-jira-server-file-attachments-in-the-filesystem-859487788.html

Thanks

Ravina