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Why has my automation stopped working?

Phil Bustin_7fmhjs

The automation is set to transition a parent issue to Selecting MO Tasks if its current status is Waiting for BA Tasks, when the issue’s sub-task is transitioned from Dev Task Assigned to Dev Task Completed.

It was working until I modified fields, screens and workflows. The error mentions a problem with the destination status, but I don’t see a problem with the status name, so I’m guessing there’s a hidden problem such as a screen missing an association.

Automation log error:

Transition issue

Destination status could not be resolved. If using a smart-value ensure this resolves to a numeric status ID or untranslated name for issues (with current status):

TAST6-1025 (Waiting for BA Tasks - 10200)

Relevant piece of automation:

automation 3-24.jpg

Relevant parent workflow statuses:

Relevant sub-task workflow statuses:

Accepted answers

Bill Sheboy

Hi @Phil Bustin

I hypothesize the problem is the rule is using the status id values behind the scenes. Let's try this:

disable the rule
edit the rule to change the transition and condition to check other status values
save/publish the rule
edit the rule to set the values back to what you need
save/publish the rule
re-enable it, and test

Kind regards,
Bill

All comments

Bill Sheboy

Hi @Phil Bustin

I hypothesize the problem is the rule is using the status id values behind the scenes. Let's try this:

disable the rule
edit the rule to change the transition and condition to check other status values
save/publish the rule
edit the rule to set the values back to what you need
save/publish the rule
re-enable it, and test

Kind regards,
Bill

Phil Bustin_7fmhjs

I had already tested re-entering the one destination status value, but I'll try what you suggested.

Phil Bustin_7fmhjs

In the error message, which mentions numeric identifier, the status listed (with numeric identifier) is the From status, not the To status. Also, is there a way of seeing the numeric identifier of a status to try to debug this?

Also, which statuses were you suggesting that I change back and forth in the automation?

Bill Sheboy

Yes; you could export the rule to JSON and look at the details of the values used.

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