Why does the query resolution != Cancelled report nothing found?

[Greg Huber]

JQL reports back the correct number of Cancelled issues when I use (resolution = Cancelled), but comes back with nothing found when I use the inverse (resolution != Cancelled). 

How do I search for issues that are not Cancelled?

[Kian Stack Mumo Systems · Accepted solution]

@Greg Huber, if you want to find issues that are still open, IE, has no resolution, you need to run a JQL like this:

resolution != cancelled or resolution is EMPTY

The first part of the query (resolution != cancelled) should return all tickets that have a resolution other than cancelled. The second part will return all tickets that are still open. 

Thanks,

Kian

[Greg Huber]

Thank you!  That works.

[Kian Stack Mumo Systems]

Glad I could help!