Why I can no longer get access to product?

Anton Hapieiev December 27, 2019

Suddenly this morning several teams can't get access to our projects. I've checked all the users have the same range of permissions though no sprints/backlog buttons. When as admin I'm trying to manage product access page it says something went wrong. The billing plan is fine, with no debts.


Screenshot at Dec 27 10-41-34.pngScreenshot at Dec 27 10-42-07.png


Please advise what to do.  


1 answer

0 votes
Hernan Halabi - Elite IT Consulting Group
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
December 27, 2019

Problem seems to be on the second image. There should be groups that assign the users their license and that seems broken. If users don't have licenses they won't be able to use the Jira functionalities 

Suggest an answer

Log in or Sign up to answer