What should be the optimal inactivity period before user deactivation

Houssein Barkallah June 15, 2023

Hey, folks!

We'd love to hear your thoughts based on your own experiences.
How long do you think someone should be inactive before we take away their license and/or deactivate them? We're looking for your insights to find the sweet spot. Let us know what you think!

3 answers

1 accepted

5 votes
Answer accepted
Jack Brickey
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June 15, 2023

I don't believe that there is an optimal number for this. At least not one that applies to all instances. I would certainly consider flagging someone that hasn't been on in six months. And certainly if it were a year, I would deactivate without question.  In a previous company my process was as follows.

  1. every month I would export the users into Excel, where I had created a template for analyzing last login. In this template, I had various equations to calculate and color-code activity. For example, Green was active < 60 days, Yellow 60 to 90d, orange 90 to 180d, red > 180d.
  2. we then used guidelines to deal with these, e.g. yellow email the user requesting need to retain, orange email some and deactivate some based on understanding the user/situation, red deactivate. In all cases we would notify the users if deactivated.
Bella Den September 18, 2023


2 votes
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June 15, 2023

Hi, @Houssein Barkallah 

There is no universal answer. Everything depends from your company policy.

For example in my company, user is deactivated in the process of his dismissal, no need to wait for days or weeks.

If it's needed, user can be activated again in a short time.

But can be situation, that account is active for some time, after dismissal, because user is reassigning tasks, closes activities etc.

0 votes
dnavashola January 18, 2024

Determining an exact timeframe for user inactivity can be somewhat subjective, and our approach at our organization typically involves considering a period of 3-6 months. However, it's important to note that the ideal duration may vary depending on your specific license count and organizational requirements.

For efficiently managing user activity and implementing bulk suspension of product access, we offer a complimentary application. This tool is designed to streamline the process by identifying inactive users and allowing you to suspend access to products in bulk, providing a convenient and effective solution for your administrative needs.

You can explore more by clicking on this link Deactivate users for Jira 

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