We just enabled email notifications but no one from my team is getting any email notification.

Arnel Delacruz
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
October 11, 2023

Hello,

1. checked spam folder

2. double checked the notifications config, it shows that notification to everyone is enabled on all events.

Appreciate the help.

1 answer

1 accepted

1 vote
Answer accepted
Brant Schroeder
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
October 11, 2023

@Arnel Delacruz Welcome to the Atlassian communtiy

I would suggest double-checking all of your settings with the documentation - https://support.atlassian.com/jira-cloud-administration/docs/configure-email-notifications/   How many individuals do you have on your team?  You should have them check notification settings as stated in the documentation.  Users who perform the action will not be notified for something they did which is also important to remember.  

Brant Schroeder
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 21, 2024

@Arnel Delacruz Can you accept the answer to help others?

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
FREE
PERMISSIONS LEVEL
Product Admin
TAGS
AUG Leaders

Atlassian Community Events