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We cannot sent you an order by email

Ellen Maris
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
December 28, 2023

We want to make an order for your quote/ Invoice Number: AT-285419182 but we cannot send it too growth@am.atlassian.com. "Sender is not authorized for relay " How can we order? My mailadresss: purchase@seris.be.

 

Thank you in advance!

Ellen Maris

2 answers

0 votes
Earl McCutcheon
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
December 29, 2023

Hi @Ellen Maris ,

Thanks for reaching out to the community and just like @Dirk Ronsmans mentioned the best course of action when encountering a billing issue like this is to reach out to our Customer Advocates team at the URL:

I did not see a request created by you at this time So I created one on your behalf that can be accessed at the following link:

One of our advocates will get in touch with you in the customer portal.

Regards,
Earl

0 votes
Dirk Ronsmans
Community Champion
December 28, 2023

Hi @Ellen Maris ,

I'll flag this one for the support to look at so they can come back with either a correct email address for you to send the order or with a fix.

You can also raise a support request about billing/purchasing.

https://www.atlassian.com/company/contact/purchasing-licensing

If need be you can always reach out to a solution partner (or if you have one have them place the order for you).

https://partnerdirectory.atlassian.com

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