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I want to understand the clear steps for allowing our current customers to use a form on our website to submit issues.
It seems to me that all I need to do is follow these steps and input the script onto our site and then ANY customer can submit a ticket and we'll be able to communicate with them via email after their submission, correct?
@[deleted] Welcome to the community. You are correct. You can just embed the JavaScript into the website and it will feed the issues into the service desk where you can then communicate via email.
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