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Using JIRA as helpdesk system

Matthew Kuchins
Matthew Kuchinsky
Contributor
September 7, 2016

Hi, everyone

Could you please suggest me some tool or maybe plugin to turn my JIRA Cloud into helpdesk system?

Regards

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4 answers

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Deleted user
September 7, 2016

They already have an additional system for that - check here:

https://www.atlassian.com/software/jira/service-desk

 

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Matthew Kuchins
Matthew Kuchinsky
Contributor
September 7, 2016

Well, I'm looking for alternatives. But, thank you, Tom!

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chitter99
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February 6, 2020

wow that was sassy

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6 votes
Henry Thomas
Henry Thomas
Contributor
September 7, 2016

Hi, Matthew

Along with JIRA Service Desk I can recommend you to try this addon from StiltSoft.

I think it solves the same issues, but much more simple and elegant.

But of course, it's up to you to decide.

Best Regards,
Henry.

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0 votes
Pavel Zubov
Pavel Zubov
Contributor
April 5, 2017

Hi Matthew!

Yeah, you can try Service Desk or Customer Case for JIRA.

Btw, Customer Case has an ability to work also as a feedback collector platform, not only as a helpdesk platform. Maybe, you need this feature too.

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Nic Brough -Adaptavist-
Nic Brough -Adaptavist-
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September 7, 2016

Duplicate of https://answers.atlassian.com/questions/41461379 really.  But Tom's answer is a pointer to the same thing.

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