User mapping not detected durring import

[Hitesh Prajapati]

Hi team,

Getting below error while I am importing the issue from the CSV.

I have tried to map the user with E-mail Id, user Id and User name but it's always show below wrror.

• Issue can't be created due to the error/s [ Pick another user as the selected user doesn't exist. ]

Help me with your expert skill. 

I am using the Free plan on cloud.

[Jehan Bhathena]

Hi @Hitesh Prajapati ,

As the error mentions, you'll need to add that user into your setup first.

Navigate to the Admin panel -> Users -> Invite Users that are missing, keep the send email option off, and revoke all Product permissions if not needed.

Do let us know how it goes.

[Hitesh Prajapati]

@Jehan Bhathena 

Thanks for the response, Users are already created and I am using the same e-mail id in CSV as well as I am mapping in to wizard as well.

But the error is same. Help me with other guidance. 

[Jehan Bhathena]

Hi @Hitesh Prajapati ,

thanks for the update, can you perhaps share the column names that you're trying to import?

If you're confident of all the users existing then would recommend checking the below:

• Export a list of all the users from the system
• Export the list of users from your CSV
• Run a Vlookup on both the users, and check if there maybe a difference somewhere
  • Possibly a typo, or a additional comma or full stop
• Also, the error during CSV import should give you an option to export a detailed log, check the log and see which line or Issue key is giving you this error. This will help drill down the scope
• Since your ticket mentions you're Site-admin I'm assuming you're using the "External CSV Importer", there is an open issue for mapping a custom field using this https://jira.atlassian.com/browse/MIG-358

Hope this helps :-)

[Hitesh Prajapati]

Hello @Jehan Bhathena ,

Thanks for the JIRA mentioning, I am facing the same issue mention in that JIRA MIG-358. 

I am using the Assign and Reporter filed.