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User cannot fix 2step authentication

Joseph Abediny
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May 11, 2023

I have a user that cannot update/change the 2-step key. He has his recovery key to login but cannot disable the 2-step.

 

Since the user cannot disable and enable the 2-step key, he cannot fix his issue. As the admin, I cannot verify the domain so I cannot disable the 2-step either to help.

 

Please advise.

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