Uninstall app during trial period

Question

Hi,

I have installed Xray (currently trial period) but there seems to be some issue with it.

Xray support suggests that I re-install the app but the trial period runs ca 4 more weeks during which I cannot reinstall the app. The uninstall button is not active.

Is there anything I can do to re-install the app?

Fadi Hawli · Answer

Hi yes this is definitely a painful experience. We have an app that requires an uninstallation and re-install to resolve a problem. Unfortunately we now have to wait 4 weeks for the trial to end before we can do this.

Atlassian surely this hasnt been thought through correctly making it very frustrating for users.

I hope this can be fixed quickly.

Thanks

Wojciech Wardaszko_p20bth · Answer

Hi @Marc -Devoteam-

That's true, but also not very helfpul. Stopping the trial is the same as cancelling the subscription, and when I - and I guess @sharokkimiaei as well - try that, we get into the abhorrent "Cancellation pending" status of the subscription, which lasts until the next billing day.

I cannot find any way to expedite this cancellation so I can uninstall the app straight away.

Do you happen to know where to navigate to instantly terminate the license so I can uninstall?

Cheers,
Wojciech

Marc -Devoteam- · Answer

Hi @sharokkimiaei

You need to choose the option "Stop Trail" first before you are able to uninstall an re-install the app