Unable to select label

Daniel_Drion February 13, 2020

I'm unable to select a label.

When I try to select a label, nothing happens.

This is both in Chrome and in Internet Explorer.

 

Is there a setting to disable the selection of labels ?

Or is something wrong in the application ?

6 answers

2 votes
Andrey K. LEAD PM February 13, 2020

Issue has been resolved, at least for Jira Cloud.

Daniel_Drion February 13, 2020

Thank you for the update

PaoloKivra February 13, 2020

Yes it works, thanks!! 

1 vote
Ilham RADITO
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February 13, 2020

Do put your support ticket here @Daniel_Drion so we can vote it.

1 vote
Andrey K. LEAD PM February 13, 2020

same to me. I can change / edit labels in OLD VIEW but not in NEW VIEW. This is for Jira Cloud.

Daniel_Drion February 13, 2020

Ok, I'll raise a support ticket for Jira Cloud

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Andrey K. LEAD PM February 13, 2020

Great. I also raised one.

PaoloKivra February 13, 2020

What is the OLD VIEW, how to get there?

Andrey K. LEAD PM February 13, 2020

Please check screenshot:

 

old view.jpg

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PaoloKivra February 13, 2020

Thanks, I cannot see any of the "New Jira Issue View" options, I am using Next-Gen maybe that's why

Andrey K. LEAD PM February 13, 2020

@PaoloKivra yes, I think that's the reason. I am using classical software project.

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0 votes
Adriano Attolico
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February 13, 2020

same issue, is possible to insert labels while creating but not possible after to edit

0 votes
PaoloKivra February 13, 2020

Same here, I need it fixed

Daniel_Drion February 13, 2020

Hi Poalo,

if you switch to the old version, it might work again.

To switch to the old version : click on you avatar icon - settings

Then deactivated the new version by turning the switch off

But for company boards and next-gen projects it doesn't work

If you click on Jira software in the left corner and click on Issues and filters and then All Issues, you get a list of all issues and then you click on the issue you want to change, then you can change the label

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PaoloKivra February 13, 2020

Aha! Thanks a lot!

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0 votes
Rahul Rakesh
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February 13, 2020

Same here. Suddenly the labels field has stopped working. Its greyed out. 

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