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Unable to install 2 JIRA instance on same machine/server

Dnyaneshwar Ramesh Borase

Hello Team,

We are trying to install two instance on same machine/server but unable to install.

We have tried the following steps:

1. Install 1st JIRA instance successfully with port 8080 & 8005 on D drive

2. Installed 2nd JIRA instance with port 8090 & 8015 on E drive but after installing we faced the following issues;

a) JIRAHOME directory is not created

b) JIRA service is not created for 2nd Instance.

c) Try to set JAVA_HOME in environment variable for 2nd JIRA instance then is is pointing to JAVA_HOME variable which was created for 1st JIRA instance. Hence, unable to set JAVA_HOME for JIRA 2nd instance

Could you please help us how to create two JIRA instance on same machine?

Please send us the proper step for solving this issue.

Thanks & Regards,

Dnyaneshwar

Accepted answers

All comments

miikhy

Hey Dnyaneshwar,

Here is the official KB about this: https://confluence.atlassian.com/jira/running-multiple-instances-of-jira-on-one-machine-222200571.html

Two windows services shouldn't be a problem apparently. How have you made sure JIRA_HOME is independant from first one?

Also, I would recommend not to use 8090 as it's default for Confluence, just a best practice thing without impact

Cheers

Dnyaneshwar Ramesh Borase

Hello Micky,

Thanks for the update.

We have gone through above shared link with us.

Could you please elaborate below statement from above shared link? we are unable to understand

a) When using services within windows, using 2 different windows service definitions

b) Not deploying multiple instances using a Single Tomcat Application Container.

As per your recommendation, we tried with another listening port like 8081 & shutdown port 8006.Please correct me if we are using wrong port?

We are facing the same following problem after installing 2nd instance;

1) "JIRAHOME" directory is created but there is no any folders are created within that directory [like import,export,data,log,temp,cache,monitor and analytics_log]

2) JIRA service [Windows service] is not created for 2nd Instance.

3) Try to set JAVA_HOME in environment variable for 2nd JIRA instance then is is pointing to JAVA_HOME variable which was created for 1st JIRA instance. Hence, unable to set JAVA_HOME for JIRA 2nd instance

Please send me the steps in detail for two instance creation on same machine?

Thanks & Regards,

Dnyaneshwar

Nadir MEZIANI

Hi,

If the first instance work fine as service , so try to install the second as not a service in wizard and after installed it, try to create service with different name for the second instance.

Ashish Deshaval

Thanks Nadir,

We did the 2nd installation as suggested by you and it is working fine.

Can you please help us and provide details about how to create service for the second instance, which is installed not as a service?

Nadir MEZIANI

You could find here how to install Jira as service manually

https://confluence.atlassian.com/adminjiraserver071/running-jira-applications-as-a-windows-service-802593173.html

DD Perea

I am running into the same exact problem. The first JIRA instance is running perfectly. The 2nd instance runs only when i start the "start-jira.bat" file. When I try to install it as a Service, I get the same error as Dnyaneshwar.

"The JIRASoftware service terminated with the following service-specific error: Incorrect function."

Help would be much appreciated.

Thanks.

DD Perea

Hi Micky - in my case, i have JRE installed in "C:\Program Files (x86)\Java\jre1.8.0_161". My Environment (Sytem) Variable = C:\Progra~2\Java\jre1.8.0_161.

I am using Windows Server 2016 (64-bit). And yes they have different JIRA_HOME, Database, Listening and Shutdown Ports.

As I mentioned in my comment here earlier, the 2nd JIRA instance would run if I start the "start-jira.bat" file. To me that means the entire JIRA installation completed successfully. Also, the JIRA Service would be installed and appear in "Services". The problem is the service won't start.

What could I be missing here?

Thanks,

DD Perea

Any help please from our Community on this issue?

Mentioning here the experts@Nic Brough -Adaptavist-& @miikhy.

Thank you.

miikhy

Hey there!

Have you tried the above suggestion from @Nadir MEZIANI about the KB?(manual service install: https://confluence.atlassian.com/adminjiraserver071/running-jira-applications-as-a-windows-service-802593173.html?_ga=2.207247379.125991066.1532994752-1581768906.1525278748)

I imagine that two services might be in conflict on windows if they both use the same config, manual should solve it.

Have you also checked both services are reaching different targets in the Service admin page of your windows machine?

I unfortunately use unix based systems most of the time or tar.gz releases but hope I can help!

Let us know!

Cheers

Nadir MEZIANI

Hi,

I never tried it , could you try this

service.bat install JIRA2

DD Perea

Hi @miikhy- i did before and did it again after deleting the service. Here are the screenshots:

After successfully installing the service and setting it to auto-start. I rebooted the server (Windows 2016).

However, I found the service is still in Stopped mode so I tried to start it, but got the error below (same error I have been having since day 1):

I thought maybe the reason for this error is that when I installed this 2nd JIRA instance, I installed it as a service. I am now inclined to uninstall it and re-install, but this time not as a service so I can set the service manually.

Thoughts, please?

Thanks!

miikhy

Hi Deney,

Could you have a look at/share the catalina.out and atlassian-jira.log ?

That should give more details to be honest I’m running out of ideas, that could give more perspectives!

Thanks

Christoph Böhme

I needed to change the value of the DISPLAYNAME variable in service.bat in order to be able to install the windows service of my second Jira instance. The display name seems to need to be different for each service instance.

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