Ticket displaying complete

Deleted user February 18, 2022

Hi 

When I move my tickets to done status - after completion, and then move it back to in progress the ticket crosses out as done

 

How do I change this settings?

1 answer

0 votes
Laura Campbell _Seibert Group_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 18, 2022

Hi @[deleted] 

Welcome to Community.

It sounds like you need to clear your resolution field when you transition the issue from Done back to in progress.

Check out this documentation: https://confluence.atlassian.com/jirakb/clear-the-resolution-field-when-an-issue-is-reopened-in-jira-server-648381467.html

Deleted user February 18, 2022

Thank you so much @Laura Campbell _Seibert Group_  I will follow the instructions and give it a try

Deleted user February 18, 2022

I am struggling to find the post function icon

Laura Campbell _Seibert Group_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 18, 2022

If you have permissions to edit workflows, click on the transition from Done to In progress, and you should see a properties panel. From the properties panel you can add a post function.

Suggest an answer

Log in or Sign up to answer
TAGS
AUG Leaders

Atlassian Community Events