nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

TTR Field

Naomi Schwaiger

Hello,

We're having an issue were the time to resolve field isn't calculating correctly.

Sometimes it doesn't even calculate even if the status is closed.

Can someone please advise?

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Fabio Racobaldo

Hi @Naomi Schwaiger ,

if you are referring to SLA field, please share your setup. Probably end condition is not satisfied.

Fabio

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