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TTR Field

Naomi Schwaiger
Naomi Schwaiger May 11, 2022

Hello,

 

We're having an issue were the time to resolve field isn't calculating correctly.

 

Sometimes it doesn't even calculate even if the status is closed.

 

Can someone please advise?

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Fabio Racobaldo _Herzum_
Fabio Racobaldo _Herzum_
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March 7, 2023

Hi @Naomi Schwaiger ,

if you are referring to SLA field, please share your setup. Probably end condition is not satisfied.

 

Fabio

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