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Suspended - now what? We updated card!

Tony Pagliocco
Tony Pagliocco October 1, 2023

We updated our credit card and apparently didnt save it and ended up having our jira and confluence suspended, we have reupdated the card and contacted support but wondering how long this usually takes as we are essentially dead in the water for today until it is resetup - if anyone can assist, i'd be most thankful

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Brant Schroeder
Brant Schroeder
Community Leader
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October 1, 2023

@Tony Pagliocco welcome to the Atlassian community 

My understanding is that upon entering your new payment information it will reactivate shortly after you submit it.  If it is not reactivating you may need to submit a support issue.  How long has it been?

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Tony Pagliocco
Tony Pagliocco October 1, 2023

about 11 hours and already submitted a support issue as well 

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Brant Schroeder
Brant Schroeder
Community Leader
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October 1, 2023

@Tony Pagliocco I will escalate it here for you as well.

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Tony Pagliocco
Tony Pagliocco October 1, 2023

Thank you - its CA-2593678

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Earl McCutcheon
Earl McCutcheon
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
October 2, 2023

Hi @Tony Pagliocco ,

Thanks for reaching out it looks like Sue is already helping you out via the support request and has you back online.

We will continue to help you out within the Support request here:

Regards,
Earl

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