Hi, I am trying to find solution for this problem. We enabled article suggestion option, as per: https://support.atlassian.com/jira-service-management-cloud/docs/how-do-you-automatically-present-articles-to-customers-in-a-request/
The challenge we face is fact that suggestion box is very small and narrow, so whole tittle of the article can not be seen, when user provide problem description. I think this can be changed somewhere in the configuration file on Jira server. We use data center version of Jira.
Any help how and where should we look for it?
Thanks!
Artur Trojnacki