Set rule to trigger email only if issue not created by the approver

Jonathan P January 12, 2024

Hi,

My requirement is set a rule while submitting issue, to not send email to the approver if approver itself submitting the issue.  However, It should send notification email only if it's created  by others (other than the approver). Could you please guide how (What option to choose while setting rule) to set this rule?

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John Funk
Community Leader
Community Leader
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January 13, 2024

Hi Jonathan - welcome to the Atlassian Community!

Can you share the rule that you have already that sends the notification? 

Jonathan P January 14, 2024

Hi John, Thanks for the response. I fixed it by following rule. Could you check and confirm if this is fine? Seems to be this worked. But, let me know if any other way to fix this as a better option.

- When issue created

  - If : Compare two values: check if: {{creator.emailAddress}} does not equal <xyz@email.com>

    - then Send Email  <xyz@email.com>

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John Funk
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
January 25, 2024

Yep that looks fine. 

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