Sending a Slack reminder for overdue tasks

Aleksandra Gregec May 30, 2023

Hi everyone!

I am trying to set a reminder for issues that are overdue. I want the assignee to receive a reminder daily at 3pm (whenever there are overdue issues). I found this article which has been very helpful, but the reminder is being sent from Slackbot, and I would prefer it to be sent from a separate user. 

As the chat with Slackbot often gets filled with other information and reminders, we wanted to separate that. Is there a way to have a separate user sending these reminders? I know about the Jira Reminders for Slack app, but it is not free.

Thanks in advance!

1 answer

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Manoj Gangwar
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 30, 2023

Hi @Aleksandra Gregec ,

Open your automation Rule and then click on Rule Details>> then update the Actor to Automation for Jira.

Capture.PNG

Also, check the Sender Box>after slack message.

*Send message as Automation user

Capture1.PNG

Aleksandra Gregec May 30, 2023

Hi @Manoj Gangwar ,

 

Thank you! I have already done that and this is how my reminders look like:

Screenshot 2023-05-30 143907.jpgHowever, I am curious whether it is possible to not receive them through Slackbot, but to have the Automation for Jira as a separate user basically that will send the reminders then. The reason for this is that there is a lot of other information in the Slackbot chat, and we would prefer to have these reminders separated.

Manoj Gangwar
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 30, 2023

Have you linked any Slack Channel to receive the notifications?

for more info. https://confluence.atlassian.com/automation070/how-to-use-slack-messages-with-automation-for-jira-1014664546.html

Aleksandra Gregec May 30, 2023

As I want reminders to be sent individually to those people whose tasks are overdue (the assignees of the issues), the webhooks I used are the channels of those individuals. So I didn't link it to a channel, but to specific users. However, they receive it as a message from a Slackbot.

Mansi
Banned
January 3, 2024

@Aleksandra Gregec  You can try pagerly.io for this.  

It will let you create SLA and create and notify the assignee and other optional members  ( like team manager ) about the SLA tickets.

You can reach out to hello@pagerly.io

Reference : https://www.pagerly.io/sla-alerts-on-slack

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