Hello dear Community,
I would like to ask a simple question. I tried a few different methods, but I couldn't find correct answer.
If we go through the example:
I have a "Task-Issue" and this ticket is assigned to me. There are Sub-Tasks under it and they are assigned to other people.
I want to create a simple e-mail sending system:
If the Sub-Tasks are completed as resolution "Approved", I want an information e-mail to be sent to the person assigned in the Parent (assignee in the Task ticket) that all Sub-Tasks have been approved and closed.
I could not find how I should organise this. I would be very grateful if you could help me with this.
Thank you and best Regards
Hi @Y. Oezl
It's possible to get such notification with Automation rule.
1. Set the trigger to issue transitioned to <target> status or Field value changed for Resolution field.
2. Check if the issue that triggered the rule is a sub-task.
3. Check if the resolution is correct now.
4. Open "For parent" branch
5. Check if all sub-tasks are done: add Related issues condition where related issues are sub-tasks and all of them match a JQL (status = <target> and resolution = <your resolution>).
6. Send an email to assignee.
Here's how my rule looks like, fill in your parameters, it should work.
Hope this helps, Alisa
Hi Alisa,
I would like to ask one more question :
This time I tried for Epic, I could not get email or add comment to Parent (Epic) !
this time, if I will close my TASK tickets, send Epic Parent Email and add comment :
I tried 2 different way :
That would be great, if you can help me about this too
I did not want to open new Topic for this.
Best RegardS
Yigit.
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