Select List (single choice) custom field not showing value on email (smart.value)

[Joao Borges]

Hi everyone,

I am unable to display value from custom field on an email notification via Automation.

Field Name: Beneficiary Team  (Field Type: Select List (single choice)

FieldId: 12010

on the automation email, i set the following:

---

* Beneficiary Team: <a> {{issue.Beneficiary Team_12010}} </a>

* Beneficiary Team: <a> {{issue.12010.value}} </a>

* Beneficiary Team: <a> {{issue.Beneficiary Team}} </a>


* Beneficiary Team: <a> {{issue.Beneficiary Team.value}} </a>

* Beneficiary Team: <a> {{issue.field_Beneficiary Team.value}} </a>

* Beneficiary Team: <a> {{issue.field_12010.value}} </a>
* Beneficiary Team: <a> {{issue.field_12010}} </a>

---

But not able to get any results on my email. 

[S Naveen Kumar · Accepted solution]

Hi @Joao Borges

Thank you for reaching out to the Atlassian community!

Please try to use as below in the email body and see if you get the value of the field.

{{issue.customfield_10252.value}}

Thanks

[Joao Borges]

@S Naveen Kumar  no luck. I tried the above yesterday as well while performing my tests and value is not displaying.

[S Naveen Kumar]

@Joao Borges ,

Could you please share the whole Automation rule here to check?

[Joao Borges]

@S Naveen Kumar 

[Joao Borges]

@S Naveen Kumar  Any updates on this ? Thanks for looking into it 

[S Naveen Kumar]

Hi @Joao Borges ,

Could you try as below within the email body?

I think the above should help you get the values of the beneficiary team.

[Joao Borges]

@S Naveen Kumar  thank you , it worked.  Funny how I have tried so many options and no luck !!! I appreciate your help