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Security Level Field Not Showing On issues

Nate Dickinson

I've added the security level field to the project I'm working on but I can't see it in the issue. I'm an admin/developer/product manager. I can see the field in all of the screen schemes used for my project, but it's not visible in the individual issues. What am I missing? This field is associated to all of my screens within the project, but I have no visibility of it.

Accepted answers

Mikael Sandberg

Check your permission scheme to make sure that you have the "Set security level" permission. You can also use the "Find your field" feature under the three-dot menu when you are in the issue detail view, that will tell you why the field is not visible.

Dave Mathijs

Hi @Nate Dickinson have you granted yourself the Set Issue Security permission?

Then you should be able to see a padlock in the issue view.

Jira Issue Security Level.png

Nate Dickinson

Ok, I'm noticing that I now have the lock available, but I can only define this to admins. Where is Jira pulling this from? I'm also only seeing the lock for initiatives and not for tasks and sub tasks.

All comments

Mikael Sandberg

Dave Mathijs

Hi @Nate Dickinson have you granted yourself the Set Issue Security permission?

Then you should be able to see a padlock in the issue view.

Jira Issue Security Level.png

Nate Dickinson

Where do I go to do the following?

Once you have set up some Security Levels, be sure to grant the "Set Issue Security" permission to relevant users.

Nate Dickinson

I now have the lock available but I'm unclear of why there's only the option to see admins at the security level. Where does JS pull this list from? I'm also only seeing the lock at the initiative level and not the task or sub task level.

Mikael Sandberg

The options are coming from your issue security scheme that you have defined (go to Settings > Issues > Issue security schemes). Here is an example:

Screenshot 2023-03-31 at 9.50.40 AM.png

If you do not see the lock on some issues, make sure that security level is on the screens used by those issue types.

And you can set who can set the security level in your permission scheme for the project, just go to Project settings > Permissions.

Nate Dickinson

Thank you Mikael for the help. This helped me solve the issue. I could not figure out why I could only see administrators as an option. Once I gave myself the new security access I could then see the options for security roles.

JJ_b1pwvg

as far as I am informed security levels cannot be maintained on subtask level

a subtask will always receive the security level of its parent

JJ_b1pwvg

It looks like only admins can edit the security level of an issue. If you want to change this. You can select more roles that are allowed to do this.

Therefore go to the project settings, permissions, issue permission, set issue security

Nat Yee

I use the "Find your field" feature and "security level" doesn't come up when I search in the field list. I can create an automation that references "security level" but I can't actually see that field in a ticket or in the list view.

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