Scrum backlog ordering

[Massimo Briceno]

I was able a month ago or so to order my iussues in a scrum project managed by the team with a custom filter using order by priority jql. It's not working now though so I'd like to know if there's any way a can order them automatically be default Priority field in descending order. Thank you in advance.

[Laurie Sciutti · Accepted solution]

Hello @Massimo Briceno and welcome to the Community!   The backlog order is based on the order specified in the board filter (and is typically ordered by Rank as this is standard for Scrum prioritization) but you can change it, if need be.

[Bill Sheboy]

Hi @Massimo Briceno -- welcome to the Atlassian Community!

Yes, and...to Laurie's answer:

The filter for a company-managed project can be updated to change the issue sort order for the board and backlog.  However, please note well: when the filter is anything other than ORDER BY Rank ASC the drag-and-drop feature to re-order issues will no longer work.

The filter for a team-managed board cannot be changed by customers..

Kind regards,
Bill

[Massimo Briceno]

Hi @Laurie Sciutti and @Bill Sheboy

Thanks for your answers. So I did the following without any results:

1. I created a new company-managed Scrum Project;

2. Added 4 test-tasks with different priority;

3. Created a new filter with JQL: ORDER BY priority DESC;

4. Tried editing the mentioned filter to  JQL:  project = <my_project> ORDER BY priority DESC;

5. Did the same with a scrum team-managed project;

6. Nothing worked as desired. The order of the task is still only by ranking (drag and drop);

7. I checked for any extension or settings (i.e.: uBlock, JS disabled, etc.) on my side that might interfere; Everything was ok but jet I disabled every extension so to be sure; 

8. I doubled checked the DevTools API call by "my_custom_filter" pressing on the Scrum Backlog View and saw that the API call response with my customFilterId was still unordere as desired but ordered by rank instead;

The thing is I just don't want to manually order tasks since I could automatically do that some time ago. It just hurts my mind. 

Any suggestions? Thanks in advance and I appreciate your effort.

[Bill Sheboy]

As a reminder, it is not possible to change the board filter for a team-managed project, and so I am unclear what you tried for your item #5 above.

I just tested with a company-managed project to change the board filter's sort order with ORDER BY Priority DESC and it worked for me.  It took a few seconds to take effect and I had to refresh the page. 

Perhaps post an image of your project's configuration so we can confirm what you tried for the filter:

... at top-right of page > Configure Board > General 

[Nic Brough -Adaptavist-]

You say "created a new filter", but you do not say that you changed the board filter to that filter (which you can only do for Jira Software boards that are based on a filter - you can't do that on project boards like the ones provided by team-managed projects)

[Massimo Briceno]

@Nic Brough -Adaptavist- Thank you for your note. In the hurry of answering I didn't specify that. I'll summarize as follows:

1. I created and setted a "custom filter" on the backlog view of my team-managed project;

2. I created and setted a "quick filter" on the backlog view of my company-managed project;

None of them worked for rearanging the issues sorting on the respetives backlogs. Only then I realized I wasn't really doing as suggested.

I solved the problem setting a filter for my board as you all kindly suggested: "Configure board / General / Edit Query Filter" | JQL: "project =<my-company-manged-project-name> ORDER BY priority DESC".

I appriciate your patience .