Scriptrunner can't respond to emails

[Carlo van den Elshout]

I want to be able to respond to jira cloud scriptrunner emails, but they will not appear with the tickets.

[Boris Berenberg - Modus Create]

Same question as Nic. If you're looking for the ability to hit reply and have the email go to the right place, and you're open to using another app we support this out of the box in Notification Assistant for Jira.

[Nic Brough -Adaptavist-]

Welcome to the Atlassian Community!

I'm sorry, I do not understand the question.  It's the "respond" - are you looking for Scriptrunner to respond to emails (as in the question title), or do you mean if you respond (by replying to an email?), nothing happens?

[Carlo van den Elshout]

When a customer gets an email that has been send with script runner, when they respond the response isn't  come to us in a ticket. We don't receive it either.

[Nic Brough -Adaptavist-]

Ok, so how have you set up the email handler or email channel to read the mailbox the replies are being sent to?

[Carlo van den Elshout]

we use MarkupBuilder and then the post function. 

[Carlo van den Elshout]

I am really new in scriptrunner query's so if you can tell me where to set up the email handler