SSO users can reset their password

[Grig]

Hi everyone. I have a problem with my SSO.
I integrate SSO with G-Suite.
But my users can reset their passwords.
Can I disable its functions?
Support provide me these information links
1)  https://support.atlassian.com/security-and-access-policies/docs/configure-saml-single-sign-on-with-an-identity-provider/#Configure-and-enforce-SAML-single-sign-on-with-authentication-policies
2)  https://support.atlassian.com/atlassian-account/docs/log-in-with-a-third-party-account/
but its not solve my problem

[Bertrand Martin]

We have the same question!

When SSO is enabled for JSM customers, a pure JSM customer account can go to his/her profile and request to change their password, except that the "Change password" action in JSM profile doesn't redirect the user to the SSO Identity provider, but to the "classic" JSM account password reset page, which is ineffective as the customer authenticates through SSO only.

Is it possible to specify in JSM the URL to the Identity provider to reset the password? Or at least disable the "Reset password" button for customers through SSO?

Thanks!

[Brant Schroeder]

@Grig welcome to the Atlassian community

My understanding is that your users would not be able to change their password if you are using SSO.  Did they have Atlassian accounts before you toggled to SSO?

[Grig]

@Brant Schroeder  Thanks for your care.
Actually its new users.
They not have account previously

[Brant Schroeder]

@Grig If you are using SSO then they have to reset their password in the SSO system.

[Grig]

i use SSO with Google workspace, actually users do not have password for Jira account, They sign in usigh Google method. But when user have successful login he can reset his password from https://id.atlassian.com/manage-profile/security 

How i can Close it?