SLA Bar for Customer Portal

[Mkrtich Tono]

Hello Jira Community

I'm looking for a solution (not an addon or plugin) so the customer can see the SLA from the portal or at least get an email/notification as soon as the SLA is breached for that ticket, please can you advise. 

[Brian Trepto · Accepted solution]

Hi @Mkrtich Tono

By default, there is now ability to share SLA Information trough the customer portal.

A workaround you already implemented would be the use of automation by adding a comment or sending an email notification. 

[Mkrtich Tono]

@Brian Trepto I can not see the SLA feature in the portal 

[Brian Trepto]

As I said - there is no such feature at the moment. So the correct way would be the use Jira Automation and create a comment.

[Mkrtich Tono]

ahh thank you :D as in your first comment it was now (not no) which confused me, thanks, buddy! 

[Brian Trepto]

You're welcome @Mkrtich Tono 😉

[Mkrtich Tono · Accepted solution]

I have created this automation (but did not used it yet, I believe it will work). 

But still looking for a solution so the customer can see the Full SLA information or custom fields on the portal board. 

[Brian Trepto]

The automation looks good and should work @Mkrtich Tono !